Frequently asked questions

Where can I find the schedule?
The 2020-21 schedule will be released soon. Be the first to hear about matches by signing up to Cricket Nation here

How do I buy tickets?
Select the relevant category of tickets from our ticketing web page for information on how to buy tickets for the cricket.

I'm going to the cricket. What time does the match start/finish?
Start times vary depending on the type of match and venue.  Check out the full schedule for details.

Can I bring my own food and drink?

Yes, you can bring small amounts of non-commercially packaged food into the venue (e.g. sandwiches, biscuits). Please ensure your food is not stored in glass containers (glass is not permitted).

You are welcome to bring your own non-alcoholic drink in a sealed plastic bottle, or bring along an empty drink bottle to be filled using water provided at the venue. Small thermos flasks containing hot water or tea/coffee will be permitted at test matches only.

Food and drink can be brought into the venue in a soft-sided chilly bag small enough to fit under a seat.

We recommend you check your local entry conditions for any further restrictions and size allowances related to food and drink.

What if I need accessible seating?
All venues have seating options available for patrons in wheelchairs or who require mobility assistance.  Request details from Ticketek when booking your ticket. Refer to specific details at each venue regarding accessing the stadium/park. 

Can I take a seat with me?
If you have a General Admission (grass embankment) ticket/seat, a low profile portable/collapsible seat will be permitted if the base of the seat is no higher than 300mm from the ground and no wider than 600mm. Check your local venue terms and conditions for other allowances and restrictions.

Can I take an umbrella?
Personal, collapsible rain umbrellas smaller than a golf umbrella may be permitted (depending on the venue). We recommend you check your local venue entry terms and conditions for any further restrictions in relation to umbrellas.

Can I take a pram to the cricket?

Prams/strollers/pushchairs may be permitted (depending on the venue) in designated areas. Check your local venue entry terms and conditions for any further restrictions in relation to prams.

How long is a Twenty20 match?
Each innings is scheduled to take 1 hour 20 minutes (unless all batsmen are out earlier).  The innings break is usually 20 minutes (unless the first innings runs over time, then it can be shortened to no less than 10 minutes).

Can I take a banner/sign with me?
Yes, you can. However, they cannot be placed over any existing signage, be considered too large; or be considered obscene, abusive or may cause offence to another person. If you wish to bring a flag along, please check that the flagpole is no longer than one (1) metre. Banners/signs and flags will be subject to gate checks on entry by Event Management staff.

Where can I obtain replica shirts and other cricket merchandise?
You can buy replica gear at a number of outlets that sell Canterbury of New Zealand products, from our online NZC Store, or on Match Day from the merchandise outlet.

Is there any healthy food available to purchase at grounds? 
Yes some grounds have sandwiches, fruit, rolls, juice and other healthier options for sale.  If you have special dietary requirements we suggest you phone the venue to check what is available for you. 

Where can I obtain replica shirts and other cricket merchandise?
You can buy replica gear at a number of outlets that sell Canterbury of New Zealand products or buy in advance from our online NZC Store.

Is there a reserve day if the match is rained out? 
No, due to the tight tour schedules no reserve days are held. If a match is abandoned due to rain check the New Zealand Cricket refund policy, as you may be eligible for a refund. 

Can I buy tickets for a session of a Test match?
Subject to availability, tickets for a session(s) of a Test match are available at the box office on the day of a match. 

My ticket is general admission but I have a seat number on my ticket, what does this mean?

The reason a seat number appears on your ticket is for us to determine the capacity for any specific event. This information does not mean you have a reserved seat for your event. Depending on the event, general admission can either be embankment or non-allocated seating in the stands where applicable.

What is the D/L score displayed on the scoreboard during matches? 

It's the Duckworth/Lewis Method, used to determine the result of the match if it was terminated at that exact moment (usually due to rain or poor light), provided each team has faced 20 overs, as this constitutes a match. The ‘D/L score’ is only shown during the innings of the team batting second. If the match is terminated and the score of the team batting second is:

  • One or more runs greater than the ‘D/L score', they are declared the winner
  • One or more runs less than the ‘D/L score', the team batting first is declared the winner
  • The same as the 'D/L score', the match is declared a tie.

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